IVR Systems Back to Solutions
Customer Management Solutions

IVR is a technology whcih interconnects telephones, computer databases, fax machines, and customers in powerful new ways. Customer can call and receive answers to their questions, rather than just leave a message for a callback. Any information stored in a database can be spoken or faxed to your customers via IVR, providing individual attention to specific enquiries. Callers receive accurate responses without busy signals or holding, and your employees are freed up for more productive tasks.
Applications
  • Surveys & Polls
    - Customer satisfaction surveys & loyalty program
    - Employee benefit surveys
    - Market research surveys
    - Contest and opinion polls
    - Satisfaction surveys

  • Voice Attendance & GSM Solutions
    - Message and recording services
    - Voice mail and call back systems
    - Calling Card services
    - Fixed line and GSM value added services
    - Sweepstakes and contests

  • Retail
    - Locator services
    - Account status
    - Credit collection
    - Order entry and status
    - Credit card processing
    - Inventory confirmation
    - Invoice payment
    - Shipment tracking
    - Product ordering and fulfillment

  • Others
    - Students status follow up
    - Customer services
    - Literature fulfillment
    - Employee testing and evaluation
    - Emergency notification
    - Lead generation and capture
    - Payroll services
    - Fund raising projects
    - Political advertising
    - Appointment reminders
    - Severe weather warnings
    - Helpdesk applications
    - Claims reporting & announce verification of conerage